Vacant units and common areas leak money quietly

Thousands of small accounts, constant move-ins and move-outs, and utility bills in the wrong name.

Who we serve

Multifamily owners and REITs with 5,000 or more units, where utility accounts change with every turnover.

meters audited across 410 utilities: 186,000+meters audited across 410 utilities
commercial accounts with a recoverable error: 1 in 9commercial accounts with a recoverable error
of filed claims accepted in full or in part: 94%of filed claims accepted in full or in part
upfront cost on the Recovery Audit plan: $0upfront cost on the Recovery Audit plan

Where the money leaks

When a tenant leaves, service often reverts to the owner. If the transfer is late or missed, the owner pays for the departed tenant's usage.

Clubhouses, pools, hallways and parking lots sit on commercial accounts that nobody audits against the schedule.

Billing often depends on meter size, tiered rates and irrigation or non-returned water. Errors are common and hard to see on a single bill.

Each property runs its own accounts and AP coding. Corporate has no single view of what is billed per meter.

Closed and vacant site billing
Owner-paid charges for vacant units and for periods after a tenant left but before service was transferred or closed.
Crossed meters
A unit billed for a neighbor's or a common-area meter's usage, usually after a renovation or a meter replacement.
Sewer charges on evaporated water
Sewer charges applied to irrigation and pool makeup water that never enters the sewer.
Estimated reads never trued up
Long runs of estimated reads that end in a catch-up bill spanning periods outside the utility's rules.

1
Connect property and bill data
We read utility bills alongside your property management system's unit and lease records.
2
Map each meter to a unit or common area
Every meter is matched to a unit, a lease, or an amenity, so vacant and occupied periods can be compared with billing.
3
Flag charges during vacancy and transitions
We compare billed periods against move-in and move-out dates and the utility's account start and stop rules.
4
Audit the commercial and water accounts
Common-area electric and the water and sewer accounts are checked against the schedules that apply.
5
File claims and feed AP
Recovered amounts post to the right property and GL code, with corrected account records fed back to AP.

Customer story

A multifamily REIT recovers $471,000 from vacancy and water billing

We support Yardi Voyager, RealPage and MRI Software. Others can be handled through a lease and unit export.

No. We audit bills the owner pays. Resident billing and submetering programs are out of scope unless you ask for them.

Only if you hold the right to the refund and the period is within the utility's window. We confirm that before filing.

Findings are tied to meter and property, so each property's recovery and GL coding is reported separately.

Connect bills for up to 50 meters. Get the findings report in about three weeks. Pay nothing unless money comes back.

from bill access to first findings report: 21 daysfrom bill access to first findings report
of filed claims accepted by the utility in full or in part: 94%of filed claims accepted by the utility in full or in part