Claims built the way utilities approve them
Tariff citation, recalculated bills, meter evidence and your letter of authorization, filed and followed until the credit posts.
- of filed claims accepted in full or in part
- 94%of filed claims accepted in full or in part
- median from filing to credit or check
- 47 daysmedian from filing to credit or check
- of claims filed under your letter of authorization
- 100%of claims filed under your letter of authorization
- of claims escalated to a commission complaint
- 3%of claims escalated to a commission complaint
Assemble a claim packet
Each piece of evidence moves the claim closer to filing.
CLM-2026-0918 · Store 0412 · Rate schedule misapplication
2 of 5 pieces of evidence attached
- 1Drafted
- 2Filed
- 3Acknowledged
- 4Approved
- 5Credited
What refund claims covers
Part of the 38-check audit that runs on every bill line, every month.
- Window tracking
- Each finding carries the utility's refund window, so the oldest recoverable months are filed first.
- Evidence packet
- Tariff excerpt with effective dates, recalculated bills, meter or interval data, and the site's account record.
- Filing
- Submitted through the utility's commercial billing dispute channel, with a tracking reference for every claim.
- Follow-through
- Scheduled follow-ups, responses to utility questions, and partial-credit reconciliation.
- Escalation
- Where a utility stalls past its own response time, we prepare an informal complaint to the state commission with your approval.
- Credit verification
- We confirm every credit on the next bill or every check against the claim before we invoice our share.
Errors this catches
- Wrong rate scheduleThe account is billed under a tariff it no longer qualifies for, or one the utility should have moved it off when its load changed.
- Meter multiplier errorsThe billing system multiplies register readings by the wrong constant, usually after a meter or current transformer exchange.
- Sales tax on exempt usageSales or utility tax is billed on electricity or gas used in manufacturing or processing that state law exempts once predominant use is documented.
Questions we get asked
We do, under your letter of authorization, through each utility's commercial customer channel. You can see every message and response in the claim record.
The utility pays you directly, as a bill credit or a check. We invoice our share only after the money has posted to your account.
We review the reason, add evidence where it helps, and resubmit. If the rejection stands and the tariff supports the claim, we can prepare an informal commission complaint with your approval.
More of the platform
Find out what your utilities owe you.
Connect bills for up to 50 meters. Get the findings report in about three weeks. Pay nothing unless money comes back.
- from bill access to first findings report
- 21 daysfrom bill access to first findings report
- of filed claims accepted by the utility in full or in part
- 94%of filed claims accepted by the utility in full or in part