The billing mistakes no tariff check would catch
Duplicate invoices, estimated-read streaks, crossed meters and bills for closed sites, caught as each bill arrives.
- of utility invoices we see are full or partial duplicates
- 2.1%of utility invoices we see are full or partial duplicates
- closed or vacant meters found still billing
- 4,600+closed or vacant meters found still billing
- anomaly alert after a bill is captured
- Same dayanomaly alert after a bill is captured
- baseline used for each meter's usage outlier test
- 24 mobaseline used for each meter's usage outlier test
Anomalies as bills arrive
A live feed from a 40-site portfolio. Filter by type.
Consecutive estimates
$4,995/mo
Store 0116, Joliet IL · Four consecutive estimated reads, true-up overstated.
85% conf.
Sewer on evaporated water
$201/mo
Store 0105, Detroit MI · Cooling tower makeup water billed for sewer; deduct meter ignored.
93% conf.
Closed site billing
$3,321/mo
Store 0103, Detroit MI · Service billed 5 months after a disconnect order.
85% conf.
TOU period boundaries
$3,027/mo
Store 0101, Tampa FL · On-peak window not shifted after daylight saving time change.
91% conf.
What anomaly detection covers
Part of the 38-check audit that runs on every bill line, every month.
- Duplicate invoices
- Same account and service period paid on two invoices, or overlapping service periods after a rebill.
- Estimated-read streaks
- Three or more consecutive estimates flagged before the true-up lands.
- Crossed meters
- Meter serial and usage pattern compared with the premise, so neighboring suites stop paying each other's bills.
- Closed and vacant sites
- Billing after a disconnect order, store closing or lease end, and vacant units billed at occupied rates.
- Usage outliers
- Each bill compared with the meter's own 24-month seasonal baseline and with peer sites.
- Water and sewer
- Sewer billed on water that evaporated or irrigated, and deduct meters the utility stopped reading.
Errors this catches
- Duplicate bills and paymentsThe same charges are paid twice: a cancel and rebill without an offsetting credit, a summary bill paid alongside its detail, or an AP double entry.
- Crossed metersAt multi-tenant sites, one tenant's meter is billed to another tenant's account, so each pays for the other's usage.
- Closed and vacant site billingAccounts keep billing customer, demand or minimum charges after a site closes, or a vacant unit is billed to the owner after a tenant took service.
Questions we get asked
No. We never hold or change payments. Alerts go to AP with the evidence, and AP decides whether to short-pay, hold or pay and claim.
By comparing the meter serial on the bill with the meter at the premise, and by matching usage patterns to the site's operating hours. A store billed for a neighbor's 24-hour load stands out.
Water and sewer bills run the same duplicate, estimate and closed-site checks, plus sewer-on-evaporation and deduct meter checks for cooling towers and irrigation.
More of the platform
Find out what your utilities owe you.
Connect bills for up to 50 meters. Get the findings report in about three weeks. Pay nothing unless money comes back.
- from bill access to first findings report
- 21 daysfrom bill access to first findings report
- of filed claims accepted by the utility in full or in part
- 94%of filed claims accepted by the utility in full or in part