Trusted with your bills and your utility relationships

How we protect your data, and how we behave when we talk to your utilities on your behalf.

SOC 2 Type II

Annual examination of security, availability and confidentiality controls by an independent CPA firm. Report available under NDA.

Utility portal credentials are vaulted with per-customer encryption keys, used read-only and revocable by you at any time.

Customer bill and meter data is stored and processed in AWS US regions. Engineers in India access it through audited, least-privilege sessions.

AES-256 at rest and TLS 1.3 in transit. Backups encrypted and tested quarterly.

Your bills are never used to train models shared with other customers or third parties.

Quarterly access reviews, SSO with hardware keys for staff, and background checks for everyone with data access.

01We file only claims backed by a tariff citation and recalculated bills.
02We use each utility's normal commercial billing dispute channel first.
03We never change service, payment arrangements or contact details on your accounts.
04We escalate to a state commission only with your written approval.
05We identify ourselves as your authorized agent in every utility contact.

Email security@traceglobal.si from your company address. We send the report after a mutual NDA is signed, usually the same day.

Email security@traceglobal.si. Our security.txt file lists the policy and preferred languages. We acknowledge reports within one business day.

Yes. The customer portal supports SAML 2.0 and OIDC single sign-on with SCIM provisioning on Continuous Audit and Enterprise plans.

Connect bills for up to 50 meters. Get the findings report in about three weeks. Pay nothing unless money comes back.

from bill access to first findings report: 21 daysfrom bill access to first findings report
of filed claims accepted by the utility in full or in part: 94%of filed claims accepted by the utility in full or in part